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作为一名服装店的店长我深感到责任的重大,多年来的工作经验,让我明白了这样一个道理:对于一个经济效益好的零售店来说,一是要有一个专业的管理者;二是要有良好的专业知识做后盾;三是要有一套良好的管理制度。 用心去观察,用心去与顾客交流,你就可以做好。
1、认真贯彻公司的经营方针,同时将公司的经营策略正确并及时的传达给每个员工,起好承上启下的桥梁作用。
2、做好员工的思想工作,团结好店内员工,充分调动和发挥员工的积极性,了解每一位员工的优点所在,并发挥其特长,做到量才适用。增强本店的凝聚力,使之成为一个团结的集体 。
3、通过各种渠道了解同业信息,了解顾客的购物心理,做到知己知彼,心中有数,有的放矢,使咱们的工作更具针对性,从而避免因此而带来的不必要的损失。
4、以身作则,做员工的表帅。不断的向员工灌输企业文化,教育员工有全局意识,做事情要从公司整体利益出发。
5、靠周到而细致的服务去吸引顾客。发挥所有员工的主动性和创作性,使员工从被动的“让我干”到积极的“我要干”。为了给顾客创造一个良好的购物环境,为公司创作更多的销售业绩,带领员工在以下几方面做好本职工作。
首先,做好每天的清洁工作,为顾客营造一个舒心的购物环境;
其次,积极主动的为顾客服务,尽可能的满足消费者需求;要不断强化服务意识,并以发自内心的微笑和礼貌的文明用语,使顾客满意的离开本店。
6、处理好部门间的合作、上下级之间的工作协作,少一些牢骚,多一些热情,客观的去看待工作中的问题,并以积极的态度去解决。
现在,门店的管理正在逐步走向数据化、科学化,管理手段的提升,对店长提出了新的.工作要求,熟练的业务将帮助咱们实现各项营运指标。新的一年开始了,成绩只能代表过去。我将以更精湛熟练的业务治理好咱们华东店。
面对明年的工作,我深感责任重大。要随时保持清醒的头脑,理清明年的工作思路,重点要在以下几个方面狠下功夫:
1.加强日常管理,特别是抓好基础工作的管理;
2.对内加大员工的培训力度,全面提高员工的整体素质;
3.树立对公司高度忠诚,爱岗敬业,顾全大局,一切为公司着想,为公司全面提升经济效益增砖添瓦。
4.加强和各部门、各兄弟公司的团结协作,创造最良好、无间的工作环境,去掉不和谐的音符,发挥员工最大的工作热情,逐步成为一个最优秀的团队。
As a manager, through the work experience, let me understand the truth: for a good retail stores, there must be a professional manager; have good expertise to do backing; to have a certain Of the management system. Careful to observe, intentions to communicate with customers. At the same time, I earnestly implement the company's operating program, the company's business strategy is correct and timely communication to each employee. The following year I work to make a self-evaluation:
I give employees good ideological work, unity and good store staff, to fully mobilize and give full play to the enthusiasm of the staff, the advantages of every employee should understand and play their strengths, so that the amount is applicable. Enhance the cohesion of the store, making it a unity of the collective. Really care about their employees, allows employees to work with me with peace of mind.
Through many channels, I understand the industry information, so that we know ourselves, so that our work is more targeted, so as to avoid unnecessary losses. In fact, "lead by example," the word is not to say it, nor shout out, but do it. As long as their own employees to see their more active than they, more efforts, then they know what they should do. I continue to instill a sense of global staff, to do things from the company's overall interests. Attentive and subtle service to attract customers. To play the initiative and enthusiasm of all employees, in order to give customers create a good shopping environment for the company to create more sales, and lead the staff to do their own work in each respect.
First, the daily cleaning work is done, to provide customers with a comfortable shopping environment; Secondly, proactive customer service, as much as possible to meet consumer demand; to continue to strengthen the sense of service, and to smile from the heart and Courtesy of civilized language, so that customer satisfaction leave the shop. Today, the management of stores is gradually moving towards a scientific, management tools to enhance the manager put forward new work requirements, skilled business will help us to achieve the operational targets. The beginning of the new year, the results can only represent the past, I will be more skilled in good business management of our shop.
In the face of next year's work, I will always keep a clear head, clear thinking of the work next year, to strengthen the daily management, in particular, do a good job of basic work management; internal staff training efforts to comprehensively improve the overall quality of staff;Establish a high degree of loyalty to the company, love and respect their jobs, take into account the overall situation, down to do a good job every thing, do a good job in every job, all for the sake of the company, enhance the company's overall economic benefits by brick.
推荐专题: 服装店长的自我评价