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It is in JINXIU travel agency that I have my practice.There are six departments and I was in two departments: treatmemt department and ticket department. My job is receiving guests in the office and ordering plane ticket for costomers, and some times I also answered the phone, helping visitors understand traveling route of travel agency or taking tickets for them.
Because tourism is a service industry, so I want to learn how to communicate with different People and learn some business about travel agency.Must pay attention to others' every action and every movement, must learn the skill which converses with the visitor. This is I learns the most useful experience in the travel agency.
Through this experience, I received some knowledge we must understand first as follows,
First, I ought to kown the traveling place’s inside and outside traffic and the environment protection.
Second, the travel agency’s service regulations and management tips.
Third, the travel agency’s nature and management business and management model.
Travel agency is the professoinal organazation which provides traveling service for people. Since the professioal nature, the tourism is the service industry. It provides meal, hotel, route etc service. Service atitude is very important in tourism. You ought to smile to every person in order to make them finding you are friendly. And I must strive for the opportunity. Regarding this point, I have the depth experience. Because is an intern, therefore the company cannot invest too many resources to you. The company thought the practiceborns with is the practice finished must return to the school tostudy, future not necessarily will be able in the practice unit work.Often practised the unit to arrange the work for you, could not specially teach you more things. After I entered company period oftime, I realize this question. How then solves this problem? Whenever after I complete the work task, I all can help other staff to handlesome trivial matters on own initiative. For example: Printing, typing, scheduling. This procedure advantage is obtains outside other staffs' favorable impressions, they in unconsciously center already relied on you, some matters were used to it you to do. Thus, I have the opportunity to ask for advice other staffs, learns more knowledge,obtains more experiences.
In addition, I must work hard and serious. I found everything is not easy. I can’t make any mistakes when I check the plane ticket or seting a fax, or I can make a worse consequence. And I also should be careful for my writing, it’s very important to make other people understand you meaning well. From this experience, I feel sincere to every person are so important, if you are sincere to others, they can sincere to you too. Sincere is very important to communicate with others. And whatever you do, patience and obligation are so important, you should be calm down first and you can do it well.Each internship is a student must have some experience, it enabled us to understand the social practice, we learned a lot in the classroom attendance less than the fundamental knowledge, but also opened up a vision and experience, as we move further toward the community after laying a solid foundation.
But this experience also make me recognize a lot of shortcomings for myself. It competes very seriously between travel agencys. You not only should take hold of professional knowledge but also you should understand how to get along with different people. I find I’m lack of education and experience. It’s very different between school and social. I feel the theory which learned in school are not the same to the work concept. That’s the reason why we are practice. It can make me strengthen and understand the knowledge in class and bring up our living capability.
I am a foreign language professional tourism students and I learn in books on the management
aspects of the knowledge and English, it seems easy to understand, but not put into practice. During this experience, to the unit after the internship experience difficulty of how to personally stood up to the time before aware of their knowledge, abilities and experience is how the lack of. During the internship, I have broadened our horizons, a growth of knowledge, experience the brutal competition in society.
And I have to talk about something about traveling.
First, I found some advertisements in the newspapers and magazines published the almost same routes as in the dining trip accommodation, transport and other more or less the same by diffenent travel agency. because this is the same single product, Leading to big price war among travel agencies, travel agencies are bring down the price of a line, which will inevitably lead to a decline in the quality of service, and travel agencies also do not want to develop new tourist routes and tourism products, as a new tourist route development requires substantial financial resources. Spent a great cost. And the development of the new line will be out soon after the other copy to use travel agents, this would weaken the competitiveness of the travel agency, so it is imperative to strengthen the tourism property rights, not just the protection of the right to travel, but also to consumers in general to embody a new surprise.
Second, the guided tours of service quality dorpped.Tour guides, they led a group of very rich experience, on average, they have 2 or 3 years of work experience, their qualifications compared to other places for education is high, tour guides have evidence, but most are primary or middle level. High Guides did not have Chinese as a foreign language tour guide for the lack of qualified personnel, which guides the basic wage less money in general and how many number of times a group linked to the group also earn more.
Third, The travel industry is characterized by seasonal tourism market demand for seasonal tourism formed, resulting in travel demand due mainly to seasonal changes in the small tourist destination of the natural climatic conditions, tourism activity by natural climate conditions than Great. In general. Seasonal climate conducive to attracting a large number of leisure tourists come to visit. Holiday,Bitter cold and Hot, such as bad weather is not conducive to tourists tourism. That’s some limits for tourism, but I believe people will solve it in future.
This experience makes me learn a lot of konwledge about travel agency and society. And makes foundation to my work in future. So, it’s very meaningful to me.
我很有幸来到南邮吴江学院,在院校期间我学的时间旅游英语专业。很感谢院领导和老师们的细心指导和教育。三年学习期间,我顺利的通过了学校的专业考试,为以后的就业打好基础。
匆匆时光转眼间就来到了。这是我们即将实习的一年,在学校的精心安排下,我们在离校的前几个月期间,除了认真完成院校学习任务外,还多次组织我们参加校内的招聘活动。
离校后,我返回了家乡,回到家中,我也在为我以后工作伤透脑筋。在经过一段彷徨与思考后,我决定留在家乡,我要将自己在学校所学的知识与实际运用相结合,为自己家乡的繁荣贡献自己小小的一份力,也为自己以后的工作打下基础。
在经过一段应聘后,我很高兴成为扬中市中远有机硅有限公司的一名职员。我们公司是扬中市一家私营企业,我主要的工作是前台接待。
在这三个月中,我采用了看、问、学等方式,初步了解了公司前台文员的具体业务知识。首先总结一下我的所有具体工作内容:
1、负责前台电话的接听和转接,做好来电咨询工作,重要事项认真记录并传达给相关人员,不遗漏、延误;
2、负责来访客户的接待、基本咨询和引见,严格执行公司的接待服务规范,保持良好的礼节礼貌;
3、负责公司前台大厅的卫生清洁及桌椅摆放,并保持整洁干净;
4、送文件至各级领导,签收文件,收发报刊;
5、打印、复印办公文件,收发传真,制作办公表格等;
6联系公司各项目部人员,收发公司内部文件;
7、领导安排交付的其他工作。
工作收获及体会
(一)、在实践中学习,努力适应工作。这是我毕业之后的第一份工作,作为一个新人,刚加入公司时,我对公司的运作模式和工作流程都很生疏,多亏了领导和同事的耐心指导和帮助,让我在较短的时间内熟悉了前台的工作内容还有公司各个部门的职能所在。也让我很快完成了从学生到职员的转变。
都说前台是公司对外形象的窗口,短短的三个月也让我对这句话有了新的认识和体会。接待公司来访的客人要以礼相迎,接听和转接电话要态度和蔼,处理办公楼的日常事务要认真仔细,对待同事要虚心真诚点点滴滴都让我在工作中学习,在学习中进步,受益匪浅。
(二)、学习公司企业文化,提升自我。加入到神州长城这个大集体,才真正体会了勤奋,专业,自信,活力,创新这十个字的内涵,我从领导和同事的敬业中感受到了这种文化,在这样好的工作氛围中,我也会以这十个字为准则来要求自己,以积极乐观的工作态度投入到工作中,踏踏实实地做好本职工作,及时发现工作中的不足,及时地和部门沟通,认真听取领导及同事的意见,争取把工作做好,做一个合格,称职的员工。这也一直是今后工作努力的目标和方向。
(三)、拓展自己的知识面,不断完善自己。三个月的工作也让我产生了危机意识,工作中会接到一些资料和客户打来比较专业的咨询电话,所以单靠我现在掌握的知识和对公司的了解是不够的,我想以后的工作中也要不断给自己充电,拓宽自己的知识,减少工作中的空白和失误。初入职场,难免出现一些小差小错需领导指正;但前事之鉴,后事之师,这些经历也让我不断成熟,在处理各种问题时考虑得更全面,杜绝类似失误的发生。
实习的任务是通过毕业实习,验证、巩固和充实所学的理论知识,加深对相关内容的理解,掌握基础课、技术基础课及有关专业课之间的相互联系,并综合应用。加深了解社会对本专业的需求。
实践是检验真理的唯一标准。在课堂上,我们学习了很多理论知识,但是如果我们在实际当中不能灵活运用,那就等于没有学。实习就是将我们在课堂上学习的理论知识运用到实战中。我们怎么样才能把课堂上的知识灵活恰当的运用到生活、工作当中去,成为对别人有用的人才?我们怎么才能适应当今飞速发展的社会,怎么才能确定自己的人生坐标,实现自己的人生价值呢?抱着这种理想我走进了万通设备有线公司。这是我第一次与社会接轨踏上工作岗位,开始与以往完全不一样的生活。每天规定的时间上下班。
为期一年的实习不知不觉中就过去了,对于在实习过程中发现的自身的不足,在今后的学习中我一定会有所侧重。对于在公司中学到的管理知识,我会有借鉴性的运用到自己的生活和学习中,朝着自己明确的目标不断努力。我相信这次实习对我的帮助很大。
这段时间的工作让我学到了很多,感悟了很多,我很感谢公司领导及同事对我的关心和帮助,看到公司的迅速发展,我深感骄傲,在今后的工作中,我会努力提高自我修养和内涵,弥补工作中的不足,在新的学习中不断的总结经验,用谦虚的态度和饱满的热情做好我的本职工作,发挥自己的潜力为公司的建设与发展贡献自己的力量!
It is in JINXIU travel agency that I have my practice.There are six departments and I was in two departments: treatmemt department and ticket department. My job is receiving guests in the office and ordering plane ticket for costomers, and some times I also answered the phone, helping visitors understand traveling route of travel agency or taking tickets for them.
Because tourism is a service industry, so I want to learn how to communicate with different People and learn some business about travel agency.Must pay attention to others' every action and every movement, must learn the skill which converses with the visitor. This is I learns the most useful experience in the travel agency.
Through this experience, I received some knowledge we must understand first as follows,
First, I ought to kown the traveling place’s inside and outside traffic and the environment protection.
Second, the travel agency’s service regulations and management tips.
Third, the travel agency’s nature and management business and management model.
Travel agency is the professoinal organazation which provides traveling service for people. Since the professioal nature, the tourism is the service industry. It provides meal, hotel, route etc service. Service atitude is very important in tourism. You ought to smile to every person in order to make them finding you are friendly. And I must strive for the opportunity. Regarding this point, I have the depth experience. Because is an intern, therefore the company cannot invest too many resources to you. The company thought the practiceborns with is the practice finished must return to the school tostudy, future not necessarily will be able in the practice unit work.Often practised the unit to arrange the work for you, could not specially teach you more things. After I entered company period oftime, I realize this question. How then solves this problem? Whenever after I complete the work task, I all can help other staff to handlesome trivial matters on own initiative. For example: Printing, typing, scheduling. This procedure advantage is obtains outside other staffs' favorable impressions, they in unconsciously center already relied on you, some matters were used to it you to do. Thus, I have the opportunity to ask for advice other staffs, learns more knowledge,obtains more experiences.
In addition, I must work hard and serious. I found everything is not easy. I can’t make any mistakes when I check the plane ticket or seting a fax, or I can make a worse consequence. And I also should be careful for my writing, it’s very important to make other people understand you meaning well. From this experience, I feel sincere to every person are so important, if you are sincere to others, they can sincere to you too. Sincere is very important to communicate with others. And whatever you do, patience and obligation are so important, you should be calm down first and you can do it well.Each internship is a student must have some experience, it enabled us to understand the social practice, we learned a lot in the classroom attendance less than the fundamental knowledge, but also opened up a vision and experience, as we move further toward the community after laying a solid foundation.
But this experience also make me recognize a lot of shortcomings for myself. It competes very seriously between travel agencys. You not only should take hold of professional knowledge but also you should understand how to get along with different people. I find I’m lack of education and experience. It’s very different between school and social. I feel the theory which learned in school are not the same to the work concept. That’s the reason why we are practice. It can make me strengthen and understand the knowledge in class and bring up our living capability.
I am a foreign language professional tourism students and I learn in books on the management
aspects of the knowledge and English, it seems easy to understand, but not put into practice. During this experience, to the unit after the internship experience difficulty of how to personally stood up to the time before aware of their knowledge, abilities and experience is how the lack of. During the internship, I have broadened our horizons, a growth of knowledge, experience the brutal competition in society.
And I have to talk about something about traveling.
First, I found some advertisements in the newspapers and magazines published the almost same routes as in the dining trip accommodation, transport and other more or less the same by diffenent travel agency. because this is the same single product, Leading to big price war among travel agencies, travel agencies are bring down the price of a line, which will inevitably lead to a decline in the quality of service, and travel agencies also do not want to develop new tourist routes and tourism products, as a new tourist route development requires substantial financial resources. Spent a great cost. And the development of the new line will be out soon after the other copy to use travel agents, this would weaken the competitiveness of the travel agency, so it is imperative to strengthen the tourism property rights, not just the protection of the right to travel, but also to consumers in general to embody a new surprise.
Second, the guided tours of service quality dorpped.Tour guides, they led a group of very rich experience, on average, they have 2 or 3 years of work experience, their qualifications compared to other places for education is high, tour guides have evidence, but most are primary or middle level. High Guides did not have Chinese as a foreign language tour guide for the lack of qualified personnel, which guides the basic wage less money in general and how many number of times a group linked to the group also earn more.
Third, The travel industry is characterized by seasonal tourism market demand for seasonal tourism formed, resulting in travel demand due mainly to seasonal changes in the small tourist destination of the natural climatic conditions, tourism activity by natural climate conditions than Great. In general. Seasonal climate conducive to attracting a large number of leisure tourists come to visit. Holiday,Bitter cold and Hot, such as bad weather is not conducive to tourists tourism. That’s some limits for tourism, but I believe people will solve it in future.
This experience makes me learn a lot of konwledge about travel agency and society. And makes foundation to my work in future. So, it’s very meaningful to me.
Internship Report
I. Purpose:
First, to deepen understanding of profession, to confirm career preferences.
There are many ways to understand the career industry, for example, read related articles, consult the industry, but the most direct way is personally do the job. In the process of doing, you can determine whether you like the job and your own ability to perform. If you are competent, to find a job after graduation, you can use it as the target job; on the contrary, you must find a new direction for the work.
Second, to prepare the transition from student to profession.
It is often said, the university is an ivory tower. Indeed, there are great differences between the schools and the workplace, learning and work, students and staff. In the role of the transformation process, people's views, behavior, and psychological aspects have to make the appropriate adjustments.
It is in JINXIU travel agency that I have my practice.There are six departments and I was in two departments: treatmemt department and ticket department. My job is receiving guests in the office and ordering plane ticket for costomers, and some times I also answered the phone, helping visitors understand traveling route of travel agency or taking tickets for them.
Because tourism is a service industry, so I want to learn how to communicate with different People and learn some business about travel agency.Must pay attention to others every action and every movement, must learn the skill which converses with the visitor. This is I learns the most useful experience in the travel agency.
Through this experience, I received some knowledge we must understand first as follows,
First, I ought to kown the traveling place’s inside and outside traffic and the environment protection.
Second, the travel agency’s service regulations and management tips.Third, the travel agency’s nature and management business and management model.
Travel agency is the professoinal organazation which provides traveling service for people. Since the professioal nature, the tourism is the service industry. It provides meal, hotel, route etc service.
Service atitude is very important in tourism. You ought to smile to every person in order to make them finding you are friendly. And I must strive for the opportunity. Regarding this point, I have the depth experience. Because is an intern, therefore the company cannot invest too many resources to you. The company thought the practiceborns with is the practice finished must return to the school tostudy, future not necessarily will be able in the practice unit work.Often practised the unit to arrange the work for you, could not specially teach you more things. After I entered company period oftime, I realize this question. How then solves this problem? Whenever after I complete the work task, I all can help other staff to handlesome trivial matters on own initiative. For example: Printing, typing, scheduling. This procedure advantage is obtains outside other staffs favorable impressions, they in unconsciously center already relied on you, some matters were used to it you to do. Thus, I have the opportunity to ask for advice other staffs, learns more knowledge,obtains more experiences.
In addition, I must work hard and serious. I found everything is not easy. I can’t make any mistakes when I check the plane ticket or seting a fax, or I can make a worse consequence. And I also should be careful for my writing, it’s very important to make other people understand you meaning well. From this experience, I feel sincere to every person are so important, if you are sincere to others, they can sincere to you too. Sincere is very important to communicate with others. And whatever you do, patience and obligation are so important, you should be calm down first and you can do it well.Each internship is a student must have some experience, it enabled us to understand the social practice, we learned a lot in the classroom attendance less than the fundamental knowledge, but also opened up a vision and experience, as we move further toward the community after laying a solid foundation.
But this experience also make me recognize a lot of shortcomings for myself. It competes very seriously between travel agencys. You not only should take hold of professional knowledge but also you should understand how to get along with different people. I find I’m lack of education and experience. It’s very different between school and social. I feel the theory which learned in school are not the same to the work concept. That’s the reason why we are practice. It can make me strengthen and understand the knowledge in class and bring up our living capability.
I am a foreign language professional tourism students and I learn in books on the management aspects of the knowledge and English, it seems easy to understand, but not put into practice. During this experience, to the unit after the internship experience difficulty of how to personally stood up to the time before aware of their knowledge, abilities and experience is how the lack of. During the internship, I have broadened our horizons, a growth of knowledge, experience the brutal competition in society.
And I have to talk about something about traveling.
First, I found some advertisements in the newspapers and magazines published the almost same routes as in the dining trip accommodation, transport and other more or less the same by diffenent travel agency. because this is the same single product, Leading to big price war among travel agencies, travel agencies are bring down the price of a line, which will inevitably lead to a decline in the quality of service, and travel agencies also do not want to develop new tourist routes and tourism products, as a new tourist route development requires substantial financial resources. Spent a great cost. And the development of the new line will be out soon after the other copy to use travel agents, this would weaken the competitiveness of the travel agency, so it is imperative to strengthen the tourism property rights, not just the protection of the right to travel, but also to consumers in general to embody a new surprise.
Second, theguided tours of service quality dorpped.Tour guides, they led a group of very rich experience, on average, they have 2 or 3 years of work experience, their qualifications compared to other places for education is high, tour guides have evidence, but most are primary or middle level. High Guides did not have Chinese as a foreign language tour guide for the lack of qualified personnel, which guides the basic wage less money in general and how many number of times a group linked to the group also earn more.
Third, The travel industry is characterized by seasonal tourism market demand for seasonal tourism formed, resulting in travel demand due mainly to seasonal changes in the small tourist destination of the natural climatic conditions, tourism activity by natural climate conditions than Great. In general. Seasonal climate conducive to attracting a large number of leisure tourists come to visit. Holiday,Bitter cold and Hot, such as bad weather is not conducive to tourists tourism.
That’s some limits for tourism, but I believe people will solve it in future.
This experience makes me learn a lot of konwledge about travel agency and society. Andmakes foundation to my work in future. So, it’s very meaningful to me.